SHIPPING & DELIVERY
DELIVERY POLICY
We handcraft and ship all orders with care, bringing you our little bursts of joy to your door — wherever you are in the world.
Please note that all orders placed before 1pm will have that day included as a working day, all orders placed after 1pm the first working day will be classed as the next day after the order is placed. Order cut-off times are provided as guidelines only and do not take into account any possible delays caused by payment authorisation.
UK MAINLAND DELIVERIES
Standard UK
2 to 4 business days • £5.99
FREE DELIVERY FOR ORDERS above £35
Please allow up to 5 working days for packing and delivery before contacting us. If you order a bespoke item, the delivery time will inevitably take longer.
For any questions please contact us at Team@Oureah.com.
NON UK MAINLAND DELIVERIES
Standard International (EU)
2 to 11 business days • £14.99
FREE DELIVERY FOR ORDERS above £75
Standard International ( USA, Canada, UEA)
3 to 17 business days • £23.99
FREE DELIVERY FOR ORDERS above £75
During busy periods, such as Christmas, delivery may take longer.
CUSTOMERS IN THE EU, US & CANADA.
INFORMATION ON IMPORT DUTIES
For customers in the EU, US & Canada, prices for each item are shown as Delivery Duty Unpaid (DDU). This means that when shopping from www.oureah.com (and you are shipping to an address in the US/EU) or shopping from boutiques outside of Canada (if you are shipping to an address in Canada), all import duties are not included in the price you see online and you will receive a duty bill from the shipper to receive your item.
Delivery outside the UK may be subject to local import taxes, which are the customer’s responsibility where they apply. If so you will be contacted once your items are in customs to let you know the cost. Alternatively, you will be required to make a payment of import or customs duties upon delivery. It will be your responsibility to pay the necessary charges for the goods to be released. Please be aware that if you choose not to pay the import taxes we reserve the right to charge you any additional costs incurred by Oureah.
www.oureah.com ships to EU, US and Canada using DHL/Ups/ Fed ex / Evri and you will be able to track your order at any time. We are aiming to provide more delivery locations soon.
For any questions please contact us at Team@Oureah.com.